In Store Purchase Return Policy
30 Day Return Policy - Product must be unopened and in resalable condition. With receipt, credit will be issued via term of sale; credit or cash. Gift receipts or returns without a receipt, an in store credit can be issued if it meets the above criteria. No refunds or exchanges past 30 days. All consumables & clearance sale purchases are final, non-returnable for credit or exchange.
Within the 30 day window, if the product is defective from the manufacturer, we can return as usual. After the 30 days, or if the item was damaged by the customer at any time (even within the 30 day window), we will not accept the return and will advise you to reach out to customer service from the company of the product purchased.
How to Return or Exchange an Item From Online Purchase
We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following within 30 days of the shipment's receipt:
- Any toy item in its original condition
We will refund your money as long as your product meets the above conditions and you include the original pack slip. For returns without the original pack slip, we issue an electronic Gift Certificate.
Sorry, we can't cancel or modify your order after you submit it. But it's easy to return or exchange any item. Please save your packing slip. It serves as your receipt if you need to return or exchange an item.
Send Your Return/Exchange to Our Warehouse
- Wrap the package securely. Use the original packing material, if possible.
- Mail the package to the address listed below.
- For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like UPS. We do not recommend using overnight or second-day shipping due to the expense.
- Once we receive your item, we'll send you confirmation via e-mail.
- We'll process your return/exchange within 7-10 days after receipt of your package.
- For credit card purchases, we credit the card you used for the order 3-5 business days after we receive the returned item at our warehouse.
- Please allow two billing cycles for the credit to appear on your credit card statement.
- Is the item you want to return a gift? Indicate that you want to receive an e-mail gift certificate valid for the item's amount and note your e-mail address on the pack slip.
If you don't have your packing slip, please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package.
Note: unless the return/exchange is due to an error, we can't refund shipping charges.
Damaged / Incorrect Items
If you received a damaged or incorrect item in your order, we want to fix the problem. Just return the item directly to us, and we'll refund your money (including the original shipping charges).
Collectibles Return Policy
You are welcome to return an order to us for a refund if you find it unsatisfactory. Unfortunately, we cannot refund shipping charges. Also, due to limited quantities, we can't exchange or replace collectible items.
Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from our warehouse to their destinations. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.
For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.
Collectors sometimes call or e-mail us to ask about the inventory labels used on some products. If the label is stuck to the plastic window on the product box, it should come off easily without leaving a stain. Slowly peel the label diagonally from corner to corner. If the entire label doesn't come off, we suggest applying isopropyl alcohol (or a product called Goo Gone).
Special Return Instructions for Oversized Items
Some oversized items, including large playhouses, riding toys or pools may ship directly from the manufacturer. Please save your packing slip. If you need to return or exchange an oversized item, refer to the packing slip for the correct shipping address.